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TERMS LED LIGHTS AND BEYOND only accepts returns on defective merchandise. We will not accept returns on used merchandise or merchandise with dead batteries.
Any shortages or defects in the merchandise must be reported from the customer to LED LIGHTS AND BEYOND within seven (7) days of receipt of the merchandise. Before the merchandise is sent back as a return or an exchange the customer must contact LED LIGHTS AND BEYOND and get a Return Authorization Number. To contact us regarding your return, please email us at LEDLIGHTSANDBEYOND Defective merchandise must be returned to LED LIGHTS AND BEYOND within 14 days of receipt of the order. If one or more pieces of the merchandise are found to be defective, the customer shall have the right to send back only that portion of the merchandise that is defective. If we receive the merchandise and find that it is not defective, we reserve the right to impose an additional restocking fee of 25%, or we will ship the merchandise back to the customer at the customer’s expense. Please make sure that all returns are sent back via an insured carrier. Make sure the package is insured for the value of the items you are shipping back. If the package is lost in route while being sent back to LED LIGHTS AND BEYOND, it is the customer’s responsibility to handle the insurance claim with carrier. Once LED LIGHTS AND BEYOND has received the defective merchandise from the customer, and has determined that the returned merchandise is defective, Light Up Items shall, at its sole discretion provide to the customer one of the following solutions: a) refund the customer for all returned defective merchandise; b) replace the defective merchandise with new merchandise; or c) exchange the merchandise for other LED LIGHTS AND BEYOND products.
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